Returns & Exchanges
At JOVS, we want you to be completely satisfied with your beauty technology investment. If you are not happy with your purchase, we offer a 90-day return policy for a full refund or exchange on all eligible devices.
Initiate Your Request
Contact our dedicated support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the device in its original packaging, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.
Ship the Device
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our quality control team inspects the returned unit, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing