Frequently Asked Questions
Everything you need to know about JOVS beauty technology and your shopping experience.
How long does it take to see results with JOVS hair removal devices?
Most users begin to see a noticeable reduction in hair growth after just 3-4 weeks of consistent use. For optimal and long-lasting results, we recommend completing a full 8-week treatment cycle.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $50. Once your order is processed, delivery typically takes 3-7 business days within the continental US. International shipping times vary by location.
Are JOVS devices safe for all skin types?
Our devices feature advanced skin-sensing technology and adjustable intensity levels to ensure safety. However, IPL technology is most effective on light to medium skin tones and dark hair. Please refer to our skin tone chart before purchasing.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not satisfied with your results, you can return the device in its original packaging for a full refund. Please contact our support team to initiate a return request.
Do JOVS products come with a warranty?
Yes, all JOVS beauty devices include a 1-year limited warranty that covers any manufacturing defects or hardware malfunctions from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.